Terms of Business


This Terms & Conditions Agreement ((hereinafter, referred to as ‘Agreement’) govern
your use of PhoneHospital.uk ((hereinafter, referred to as ‘Website’) as well as the
orders placed on Phone Hospital either through this Website or by contacting
Phonehospital.uk (hereinafter, referred to as “We” or “Us” or “Our”) through any other
means. By visiting this Website, or using any of the features, or placing your orders, by
or through this Website, you hereby agree and accept to be legally bound by the
provisions of this Agreement, and any dispute arising hereunder shall be subject to the
laws and jurisdiction of the Courts of Glasgow, Scotland, United Kingdom without
regard to the conflict of laws provisions.
If you find any provision contained hereunder unacceptable, kindly cease all usage of this
Website forthwith.
This Agreement is subject to modifications or alterations at any time, without notice to
anyone, and at Our sole discretion. Such modifications or alterations shall immediately
come into effect upon posting on this page. The use of this Website or any feature
thereof, or your order(s) shall be subject to such updated provisions of this Agreement.
Your continued use of this Website signifies your implicit consent to abide by all such
modifications and alterations when posted.

Last Updated on: 11 July 2015

The users understand and agree that their conduct on this Website shall be in accordance
with the sub-clauses contained hereunder –
1. Any feature of this Website shall not be used for any illegal purposes whatsoever,
whether directly or indirectly. The users agree to abide by all applicable local,
state, national, and international laws and regulations.
2. The product(s) and/or service(s) sold on or through this Website may contain
some additional Terms of Use, which shall govern your conduct regarding that
product or service. In case of an irreconcilable inconsistency between such
additional Terms of Use and this Agreement, the additional Terms of Use shall
3. We reserve the right to make changes to any product(s) or service(s) offered on
this Website, or to the applicable prices of any such product(s) or service(s), at
any time, without prior notice.
4. You are expressly prohibited from attempting to gain unauthorised access to any
portion or feature of this Website, or any other systems or networks connected to
this Website, or any of its servers by any means whatsoever.
5. Any intentional or unintentional use of any device or software that amounts to
interference or attempt to interfere with the proper functioning of this Website is
expressly prohibited.
6. You undertake not to misrepresent any detail about yourself or impersonate any
other individual or entity during your interactions through this Website.
7. You shall be solely responsible and liable to provide accurate and complete
information about yourself and to maintain and update your information; for
maintaining the confidentiality of the password; for all uses of your account,
whether authorised or unauthorised; and to notify Us immediately, if you suspect
any unauthorized use of your account or access to your password.
8. The images of the logos, photos, products, videos or any brand references appearing on this Website are for reference purposes only, and designs may vary from those shown in the images.

The repair price generated by ‘FREE QUOTE’ feature on this Website reflects an
estimate only, based on the information you provided. It may be possible that the price to
repair the unit is higher or lower than the estimated price. If We find that the information
you provided was inaccurate, or if there is more repair work needed on your unit, We
shall contact you accordingly via email or phone.
Such quoted price include a “Minimum Charge” that covers costs for engineer’s time and
parts (if any) used to attempt a repair. Such “Minimum Charge” becomes due only (i)
when after diagnosis, We find, in Our sole discretion, that the unit is Beyond Economical
Repair (BER), i.e., We advise you that it’d be cheaper to buy a new unit than repair the
damaged one; or (ii) when due to any circumstance(s), We provide you with a new repair
quotation, which you refuse; or (iii) when the unit is covered by warranty, but the repair
work required is not covered by warranty terms, We give you an option to carry out such
repairs after paying normal repair charges, which you refuse.

1. Unless otherwise stated, all units shall be subject to a storage charge for handsets
amounting to £10.00 (excluding VAT) per week.
2. We accept both online and offline payments.
3. Online payments can be made through any of the following methods: major
debit/credit cards: Visa, MasterCard, American Express,  Solo,
Delta, Visa Electron, and PayPal.
4. Offline payments can be made through any of the following methods:
Cheque/postal order, cheque, direct bank deposit, and bank transfer.
5. All online payments are carried out through the use of latest 128-bit SSL
Encryption technology, which is the industry standard for secure online transactions.

1. We shall make all reasonable efforts to repair your unit subject to the availability
of any parts required and/or the terms of any relevant guarantee or warranty.
2. We shall perform the repairs using Our reasonable care and skill.
3. We shall try Our best to deliver you the repaired unit in the shortest possible time.
However, any time estimate for completion of repairs that We give is an estimate
only, and does not form any obligation under the terms of this Agreement.
4. If We are unable to complete the repairs for any reason, or the repairs will incur
further costs payable by you, We shall immediately notify you regarding further
course of action.
5. You are advised not to send any accessories, including but not limited to SIM
cards, memory cards, chargers, boxes, cases, cables, mounts etc., along with the
unit that needs repairs, unless We have specifically requested them. We disclaim
any liability on account of any loss or damage to accessories while they are in Our
possession. However, We reserve the right to ask for certain accessories to be sent
in after Our initial diagnosis for further testing as they may be related to the fault.
6. We reserve the right, under certain circumstances, to send your unit to another
repair centre and sub-contract the repair work to any third party.
7. We reserve the right to withhold the unit for a maximum period of 30 days after it
is either (i) repaired, or (ii) deemed BER; or (iii) requiring a re-quote. We shall
make reasonable attempts to contact you by phone and/or text message (SMS) and/or email a minimum of 3
times. If you fail to make requisite payment within 60 days of Our
communication, the unit will be auctioned to recover Our costs.
8. In the event you fill out incorrect details or contact number or email and We need
to contact you to confirm the faults, shipping details etc., We may quarantine the
item until you contact Us.
9. All repairs and unlocking orders may be cancelled until the time such order is not
processed. Such cancellation requests must be in writing. We ensure timely
processing of all cancellation requests.
10. Liquid damage repairs can be very sensitive and are carried out on a “best
endeavours” basis. Occasionally, the original fault can reappear after the unit has
been repaired and sometimes, the faults may even get worse after a period of time.

1. All warranty repairs are carried out only after production of sufficient proof of the
claimed guarantee or warranty.
2. All warranty repairs are subject to manufacturer’s warranty dates.
3. If your unit is BER, We shall inform you immediately, and may replace your BER
with a suitable equivalent rather than carry out repairs.
4. If the nature of repairs is not covered by the terms of warranty or guarantee of the
unit, We shall immediately notify you. Further, if you still want to go ahead, all
such repairs shall be covered under chargeable repairs.
5. All warranty repairs are guaranteed for 30 days from the date the unit is
dispatched after repairs. If the same fault recurs within the above stipulated time,
We shall repair it free of1 charge. If the unit develops an additional fault unrelated
to the original repairs, the repair warranty contained in this sub-clause will not apply.

1. All such repairs that are not covered under guarantee and warrant terms of the unit
shall be covered by the proceeding sub-clauses.
2. The cost of repairs shall be calculated and quoted in accordance with Our
standard charges as published from time to time.
3. However, the cost of repairs may not fall within Our standard charges (i) where
the unit is not generally supported by Us, or (ii) where unit repairs are subcontracted;
or (iii) where the nature of repairs is not within Our standard rates of
repairs. In all such cases, We shall provide you with an estimate of the cost of
4. We shall return your unit in all the following cases: (i) if We are unable to repair
the unit; or (ii) no fault is found on the unit; or (iii) you do not accept Our
estimate. However, in all such cases, We reserve the right to ask for “Minimum
Charge”, as published from time to time.
5. We reserve the right to withhold your unit until you clear all payable charges.
6. All chargeable repairs are guaranteed for 30 days from the date the unit is
dispatched after repairs. If the same fault recurs within the above stipulated time,
We shall repair it free of charge. If the unit develops an additional fault unrelated
to the original repairs, the repair warranty contained in this sub-clause will not

1. Once repaired and on receipt of cleared payment, the unit will be dispatched to
the address you have given for delivery. We shall also intimate you regarding the
date of dispatch.
2. If you wish to drop in to collect the repaired unit, you must produce collection
receipt before you are delivered the repaired unit. In case the collection receipt is
lost, the delivery can still be made provided you furnish your original driving
license with your latest photo or a valid passport, along with an admin fee of
£5.00. We will take out a photocopy of these documents and return you the
3. All deliveries shall be subject to delivery charges, which are quoted when placing
an order. Our standard rates are £9.99 per order (for UK) and £35.00 (for worldwide).
4. All standard deliveries are arranged through our appointed courier service but we occasionally use Royal Mail. And all worldwide deliveries are arranged through UK Royal Mail First Class International Recorded Delivery.
5. We do not guarantee any time-period for shipments to arrive at the designated
place. However, the general practice indicates that delivery can be as fast as next
working day. For national deliveries, please contact Us if the shipment doesn’t
arrive within 5 working days from the date of dispatch. For international
deliveries, please contact Us if the shipment doesn’t arrive within 15 working
days from the date of dispatch.
6. In case the delivery fails or is refused, usually a card is left for you to contact the
delivery company. You shall be liable for rearranging the delivery or collecting
from delivery companies` branch network. If the unit is returned to Us, We shall
charge for rescheduling delivery.
7. A signature will be required on receipt of goods.
8. You shall bear all currency conversion charges.
9. If the repaired unit is lost in transit, We may replace the item at Our sole
discretion for similar or same model. However, in most instances, such
replacement shall be a used phone. In the event We decide that the item cannot be
procured, then a reasonable compensation, not exceeding £75, shall be made to
the customer.
10. Any missing/damaged deliveries must be reported to us within 5 working days in writing via registered post.

We collect only essential personal data from you that is required in order to process your
repairs order efficiently and provide you with timely and quality services. We may also
send you text or email messages from time to time to alert you about Our new services.
However, if you do not wish to receive such messages, simply drop in an email or call Us
at 0141 424 0444 with your request, and We shall stop sending you all promotional
messages. However, We reserve the right to get in touch with you regarding your repairs
order even if you have requested for stoppage of communication of other offers.

The content on this Website is the exclusive property of Phonehospital.uk. All such content
is protected by the domestic and international legislations pertaining to Intellectual
Property, including but not limited to copyright, trademark, patent, trade secret, designs,
logos, etc. Phonehospital.uk owns and retains all rights in the content contained on this
Website. Any use of the protected content available on or through this Website without
Our express written permission is expressly prohibited.

You agree to indemnify and hold Phonehospital.uk and its subsidiaries, affiliates, officers,
agents, co-branders or other partners, and employees, harmless from any claim or
demand, including reasonable solicitor’ fees, made by any third party due to or arising
out of your use of PhoneHospital.uk, your connection to PhoneHospital.uk, your
violation of this Agreement, your violation of any rights of another, or any other loss
suffered by Phonehospital.uk on account of your direct or indirect conduct on or through

1. Unlocking is legal in most countries. You are advised to refer your local laws
before purchasing the unit. We disclaim any liability on account of any legal
Infringements made by you.
2. We do not unbar phones that are reported lost or stolen. If your phone is barred,
We advise you to contact your operator to find out the reasons, as only your
service provider can address the issue.
3. We disclaim any liability on account of any damage to the unit in transit, while it
is being shipped to Us.
4. The repair work carried out by third party service software is carried out at your
own risk. We disclaim any liability arising out of any such repair transaction.
5. All repaired phones are shipped back to the customer insured only for the total
amount paid for parts and services paid to Us. Additional shipping insurance, if
needed, must be requested in writing and We will try to accommodate all
requests. We take all precautions necessary to avoid any damage or loss related to
shipping, but unfortunate events may happen from time to time. A claim shall be
filed with the shipping carrier within 14 days from the day the issue is reported
regarding your shipment.
6. We disclaim any liability arising out of any losses incurred, like Airtime Company
charges, missed job opportunities, missed sales, loss of business etc. whilst We
have your phone or at any time during the repair, analysing, shipment, billing
process, etc.
7. We disclaim any liability for any data losses, including but not limited to contacts,
messages, photos, videos or any media, as sometimes a software update is made
to the phone before or after repair rendering the handset to be factory reset or
unbranded, i.e., free of any network logos, network specific features etc.
8. We take ample precautions to ensure accuracy of the content available on this
Website. However, We shall not be liable for any incorrect or inaccurate content
on the Website or in connection with the products and/or services purchased on or
through this Website.
9. This Website is provided on an “as is and as available” basis, and Phonehospital.uk
disclaims any warranty of fitness for a particular purpose or non-infringement.


This Website may contain links to other websites that may belong to its affiliates,
promoters, partners, or advertisers. We do not regulate or monitor or endorse the content
on these linked websites. Phonehospital.uk disclaims your communications or subsequent
transactions with these linked websites..

The failure of Phonehospital.uk to exercise or enforce any right or provision of this
Agreement shall not operate as a waiver of such right or provision.
This Agreement operates to the fullest extent permissible by law. If any provision of this
Agreement is rendered unlawful, void or unenforceable, such provision is deemed
severable from this Agreement, and does not affect the validity and enforceability of any
remaining provision(s).